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  • Why do you describe your store as ‘shame free’?
    Our culture has a history of treating sex as taboo and shameful, and many people internalize this shame. Not being able to talk frankly and honestly about sex has a range of negative consequences: Harder for people to access the education and resources needed to have sex safely, leading to increased risk of STIs, unwanted pregnancies and injuries Makes people feel alone or like there is something wrong with them, even when their experiences and desires are actually pretty common or harmless People don’t know how to ask for what they want or communicate their sexual boundaries effectively, leading to worse sex and sometimes traumatic sex People may not explore to figure out what they like sexually, meaning they are missing out on a lot of pleasure Harder to challenge gender and sexual stereotypes, which can reinforce harmful existing gender dynamics At Aphrodisia, we believe that for most people, sex is an intrinsic and vital part of the human experience. We also know that everyone will learn about sex eventually, so we’d rather they learned correct, useful, non-stigmatizing information that empowers them to take control of their sexual health and wellness. Since we don’t believe that sex is any more shameful than eating or breathing, we talk about sex frankly, directly, and without euphemisms. Whatever questions our customers ask, we don’t shame them for their curiosity or desires.
  • How does your online reward program work?
    It's simple! Sign up to be a site member to start earning points (you get 50 points just for signing up!) Then earn a point for every dollar you spend on our website. Redeem points for rewards once you reach 100 points. Here are the available rewards: 100 points = $5 off your order OR 10% off lingerie purchase 200 points = $10 off your order 300 points = $15 off your order 400 points = $20 off your order
  • How does your in store reward program work?
    Similar to our online reward program. Sign up at the register with your phone number to start earning points. Get a point for every dollar you spend, and when you get 100 points, you can redeem $5 off your next purchase. Plus, you earn DOUBLE points on everything in store on Wednesdays, and on lingerie every day!
  • Aren't sex shops kind of icky?
    Not Aphrodisia! Some stores can feel unwelcoming, especially ones that sell porn or other products that commodify or objectify certain types of bodies. If you've been in a sex shop that felt unwelcoming, unsafe or just plain creepy, you'll know what we mean. We want our customers to feel good when they visit our store, so we work hard to create a safe, welcoming and fun atmosphere for everyone - whether you're a sex toy newbie or an experienced pervert.
  • What is your return/exchange policy?
    Please see here.
  • Is your packaging discreet?
    Yes - anything you buy or pick up in store is packaged in a plain box or bag with no information identifying our company.
  • Is there something wrong with people who use sex toys or lube?
    Not at all! Using sex toys or personal lubricants is not an indicator that there is anything wrong with you, your partner or your sex life. Sex toys can add an element of play and exploration to our sex lives, which can increase our pleasure and help us learn more about ourselves and our partners. And there's no shame in needing a toy to help you orgasm or lube to help keep things wet if that's what it takes - our bodies are all built differently, and we all deserve pleasure.
  • How do I clean my toy?
    Most toys can be washed with soap and water (dish soap or hand soap is fine), or with a toy cleaner and water. Toy cleaners are especially useful in a pinch when you can't access a bathroom - lather up the toy with toy cleaner and wipe off with a clean cloth. If you are sharing toys with others and STI transmission is a concern, we recommend a more thorough clean. For toys that don't have motors (e.g. silicone dildos/plugs, metal and glass toys), you can boil them (yes, really!). Do NOT boil any toy with electronic parts though as you will destroy it! Instead, you can wipe down toys with mild bleach solution or isopropyl alcohol. Finally, any toy made of porous material such as TPE/TPR, vinyl, or jelly rubber is not sterilizable and we do not recommend using them at all. See our guide to body safe toys for more information.
  • Help! My toy won't turn on/off/change modes...
    Read the instructions that came with the toy: Some need fully charging before they'll turn on, some have unintuitive controls and some have power buttons that are hard to find. If you threw away the instructions because you were too excited to pay attention to them when you unboxed your toy (we've all been there), you can almost always find them online on the manufacturer's website. Just google ' <toy brand> <toy name> user guide'. Rechargeable toys: Make sure your toy is fully charged. Most toys have lights that appear when plugged in - typically, flashing lights mean the toy is charging and solid lights mean it is charged. But check the user guide for your specific toy. Please note: many toys won't turn on while plugged in, so unplug it when charged then try turning it on. Battery-powered toys and remotes: Make sure you've removed the film that separates the battery from the contacts - this is the most common culprit for sex toy remotes not working out the box. Check the batteries are the right type, inserted properly, are the right way around and the battery casing is closed correctly. Try different batteries if the first ones don't work. Try holding the power button down for several seconds to turn the toy on (or off) - many toys require a longer press than you might be expecting to turn on (and off). Check the toy isn't in travel lock mode (which stops the toy turning on when a button is accidentally pressed) - on most toys, travel lock mode is activated and deactivated by 'double clicking' the power button, but check your toy's instructions. If you've followed the manufacturer's instructions and it's still not working, let us know if it's within 30 days of purchase (see our return policy). If it's after 30 days, contact the manufacturer directly - most reputable brands have warranties of at least 1 year.
  • What kind of lube should I use?
    That depends on what you're using it for! See our Lube Guide 101 for guidance.
  • I’m an artist/creator that wants to sell my product in your store - can I?
    Yes! We love working with creators, especially local ones. Please come in to chat or drop us a line at
  • Help! I need information/education/treatment/resources...
    Don't panic! Check out our list of community resources.
  • I want to host a workshop/talk/discussion group in your store!
    Awesome! Please get in touch at - we would love to work with you to put something together.
  • Do you have an affiliate program?
    Yes we do! We are looking for influencers whose ethos align with ours to promote our products. Check out our Affiliate Program page for more info and to apply.
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